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Privacy policy
JustRentLah (“we,” “our,” or “us”) operates justrentlah.com (the “Site”) and provides camera-equipment rental services (the “Service”). We respect your privacy and are committed to protecting your personal data. This policy explains:
- Data We Collect
- How We Collect & Use Data
- WhatsApp Messaging & Notifications
- Cookies & Tracking Technologies
- Third-Party Services
- Data Retention
- Your Rights
- Data Security
- Changes to This Policy
- Contact Us
1. Data We Collect
We collect the following categories of personal data:
- Contact Information: name, email address, phone number (including WhatsApp number)
- Rental & Order Data: booking dates, equipment details, payment status, pickup/delivery addresses
- Communications Data: correspondence via WhatsApp, email, SMS, chat transcripts
- Usage Data: IP address, browser type, device identifiers, pages visited, session times
- Cookies & Tracking Data: see Section 4 below
2. How We Collect & Use Data
We collect data when you:
- Book or modify a rental through our Site or customer support
- Communicate with us via WhatsApp, email, phone, or chat
- Browse our website (automatically via cookies and server logs)
We use your data to:
- Process and manage your equipment rental orders
- Send order reminders, status updates, and support messages via WhatsApp, SMS, and email
- Improve our Service, personalize your experience, and perform analytics
- Comply with legal obligations (e.g. tax, audit, safety regulations)
3. WhatsApp Messaging & Notifications
We integrate with the Meta WhatsApp Business Cloud API to send:
- Order reminders (e.g. pickup, return due dates)
- Delivery/pickup schedules to your driver
- Customer support follow-ups
Legal basis & consent:
By providing your WhatsApp number, you consent to receive transactional messages related to your rental. You may opt out at any time by replying “STOP” or contacting us (see Section 10).
4. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience.
Existing Text:
JustRentLah (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we use cookies on our website and how you can manage your cookie preferences. Just Rent Lah
How and why we use cookies:
- Essential Cookies: navigation, session management
- Performance Cookies: page analytics, feature usage
- Functionality Cookies: language, preferences
- Marketing Cookies: ad targeting, campaign measurement Just Rent Lah
To manage cookies, click Cookie preferences at the bottom of any page or adjust your browser settings.
5. Third-Party Services
We may share your data with:
- Payment processors (e.g. Stripe) to handle transactions
- Logistics partners for delivery/pickup coordination
- Analytics providers (e.g. Google Analytics) to monitor Site usage
- Messaging platforms (Meta, Twilio, MessageBird) for WhatsApp and SMS
All third parties are bound by contract to use your data only to provide the agreed-upon services and to maintain confidentiality.
6. Data Retention
We retain personal data for as long as necessary to:
- Fulfill contractual obligations (e.g. up to 7 years for financial records)
- Comply with legal/regulatory requirements
- Resolve disputes and enforce our agreements
After these periods, we securely delete or anonymize your data.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete data
- Delete your data (“right to be forgotten”)
- Restrict or object to certain processing
- Port your data to another service
To exercise these rights, contact us as below.
8. Data Security
We implement technical and organizational measures—including SSL/TLS encryption, access controls, and regular security audits—to protect your data against unauthorized access, disclosure, or destruction.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We’ll post any changes here with a “Last updated” date.
10. Contact Us
If you have questions, concerns, or wish to exercise your rights, please contact:
JustRentLah LLP
6 Ubi Road 1 #06-03
Wintech Centre, Singapore 408726
Email: [email protected]
Phone: +65 8815 0834