To make a booking, simply indicate the days you want to use it on the calendar of the cart tab. The shopping cart will automatically calculate your rental and shipping prices. After you have reviewed your order in the shopping cart, enter your payment information to place an order. We will confirm your reservation by email and process your order within one business day.  

Rental fees are based on the hire period determined by your Rent Start and Rent End dates. If you are renting for a 1-day shoot on 01 Jan, you should select 01 Jan as both your Rent Start and Rent End dates. 

Alternatively, if you are renting for 7 days, you should select 01 Jan as your Rent Start date and 06 Jan as your Rent End date.

Collection Timing ( 1 Day before Rent Start Date)
Sat - Thu  : 2.30PM - 5.30PM 
Fri               : 2.30PM - 7.30PM

Return Timing ( 1 Day after Rent End Date)
Daily : 10.30AM - 1.00PM

Operating Hours (Equipment Rental)
Sat - Thu : 10.30AM - 1.30PM, 2.30PM - 5.30PM
Fri              : 10.30AM - 1.30PM, 2.30PM - 7.30PM  

Lunch Closure
Daily : 1.30PM - 2.30PM

E.g. if your Rent Start date is Saturday, your order will be scheduled for collection on Friday between 2.30PM - 7.30PM. If your Rent Start date is Friday, your order will be scheduled for collection on Thursday between 2.30PM - 5.30PM

Additionally, If your Rent End date is Sunday, your order is due for return by Monday 1.00PM.​ You may return your order on Monday between 10.30AM - 1.00PM or earlier during business hours.

Unless you have opted for delivery or pick up service, all order collections / returns will be at our  office located at 6 Ubi Rd 1 #07-11, Wintech Centre S(408726).

If it's your first-time renting from us, we will require the following items
- Identification Card / Singpass (NRIC/FIN/EP/WP) 
- Proof of residency in Singapore

Note: Minimum age requirement is 18 years old. Renters under 18 must have a parent/guardian to facilitate with the rental.

​We accept documents that are indicative on an ongoing relationship between the sender of the correspondence and the customer (Eg. recurring monthly invoices).

Generally accepted documents include:
- Utility / Telco Bills/ Credit Card / Bank / Insurance Statements
- Rental Contract / Tenancy Agreement
- Government Letters

For your proof of residency to be valid it must also fulfill these requirements
- Include full name, current address, and date stamp
- Be a legal and traceable document
- The date stamp must be less than 3 months old

Document acceptance will be reviewed on a case-by-case basis by our staff. If your document doesn’t meet these criteria, additional information may be requested. Failure to provide these documents at the time of collection will prevent us from issuing any equipment. This process ensures the security of your order and protects against identity theft.

All orders submitted go through an approval process. After you submit an order, we cross check the information provided to establish your identity and trustworthiness. For most customers, the information provided is enough for us to approve your order.

For some customers, we may contact you via email, text or call and ask for additional information or to get something clarified. If we ask for more information and never hear back from you, your order will be cancelled. 

Occasionally even when all additional information is provided, we may not be able to approve an order without a deposit. Our goal is to make sure that each of our potential customer is the type of person we want to entrust our valuable equipment to.

Most orders can be processed without a security deposit. However, we may request a refundable deposit based on factors such as the value or sensitivity of the equipment, your rental history with us, the length of the rental period, and the total value of the order. Additionally, if you're renting from us for the first time or if your submitted documents do not meet our verification standards, a refundable deposit may be required (see approval process).

Absolutely! Just don't forget to treat fragile gear such as camera and lens as carry on items. 

If you are unable to collect your order, you can elect for someone else to collect if for you. Please make sure that they have filled this Letter of Authorization form (LOA) and have the correct documentation (See LOA). These are required to be shown on order collection.

For online webshop orders
You can complete payments online when checking out.

For offline orders 
For non webshop orders, we will send you a payment link via Whatsapp (or other platforms). Please note that if you opt to pay via cash or pay in store, we will be unable to reserve the equipment for you as your order is considered unpaid and pending confirmation.

We have gone completely cashless and now accept payments through PayNow, PayLah, PayPal, Apple Pay, Google Pay, Alipay, GrabPay, Visa, and MasterCard.

All equipment should be packed in the same way as they have been received. Equipment that are returned via our pick up service will only be deemed to be returned in good order after the equipment arrives at our office for inspection.

Yes, we welcome international customers. However additional information will be required, generally these are
- Passport biodata
- Hotel itinerary / Local place of stay
- Flight itinerary
- Payment via credit (Stripe payment only)
​
*Additional information such as social media handle, portfolio, website may be requested in order to verify your identity. Depending on the value of your rental, additional security deposit may be requested*

Yes, you can authorize a proxy to collect for you if you are already a registered customer. Please inform us beforehand that a proxy will be collecting on your behalf. Your proxy must be 18 or older, and provide a valid ID upon order collection. You can have anyone return your order.

In most cases, security deposits and refunds will be returned to the original payment method at the end of your rental. For transactions made via PayNow or major credit cards. For orders paid with other methods, refunds will be processed through bank transfer or PayNow.

The processing time for refunds is as follows:

• PayNow or bank transfers: 1-3 business days
• Major credit cards: 5-10 business days.

Order cancellations will incur penalties as specified, excluding refundable deposits if any. Orders that include *special order items are non refundable.

• Less than 24 hours notice: 100% of total rental fees 
• Less than 72 hours notice: 50% of total rental fees
• More than 72 hours notice: 15% of total rental fees
• *Special order items include subrentals, custom equipment, services etc.

You may request for a one time change of rental date(s), the new rental dates must take place within 90 days of the canceled Rent Start date. No refunds or credits will be provided thereafter.

Please call +65 69514765, Whatsapp: +65 88150834 or email [email protected] with your cancellation request

​We do not provide refunds, discounts, credit for early returns or unused equipment.

In general, refunds will be processed and returned via the original payment method. For example Security Deposits paid via Stripe (Credit/Debit Card) will be refunded to the original payment method and will take 5-10 business days to show up on your bank statement.

We aim to provide our customers with the best gear possible, its our goal to never have our gear look or act like "rental gear"

Before and after each rental, we inspect each equipment visually and test them to ensure that they are working normally. For lenses, we test them for focus, sharpness and take pictures with it. We guarantee that the glass is clear and the pictures it takes are sharp.

Since our equipment are used regularly, there will probably be some cosmetic wear and tear on the barrels etc. There may be some internal dust in some lenses (Telephoto zooms are especially known to collect it). If there is any effect on image quality the lens goes off for servicing, otherwise it remains in service.

We promise that we will do everything we can to ensure that our equipment are working. However even with all these precautions, equipment failure do happen from time to time. If you experience any issues with our equipment, let us know and we will work to resolve it as soon as possible.

Despite our stringent inspection process, sometimes accidents or equipment failure can happen. ​​In the event of equipment failure during your rent, please notify us immediately. The sooner you can communicate any issues, the more options we will have in sourcing replacement equipment for you.

​Before each rental we test the included memory cards to make sure that everything is in working order. However, memory cards do fail from time to time, this is something that we have no control over. For most cameras, we include a SD card, this is meant to be used as a backup card. We encourage customers to use their own memory cards especially for important shoots.

No refunds will be provided in the event that the included memory card fails to perform. If the memory card is salvageable we are able to perform data recover service at no additional cost.

We include clear protective filters for most lenses that have a filter thread. They are typically B+W or Hoya branded filters.

Yes, either a lens case or camera bag is provided with each order. The provided bags are primarily meant for transportation and protection, if you wish to swap the included bags for a different one (Eg. Switch to bag pack instead of lens case) that's absolutely fine. Please note that bag selection are subject to availability. 

During checkout, go to "Additional Services" and select one of the following options:

•  Delivery Service - Standard (for items under 5kg and 35x25x12cm)

• Delivery Service - XL (for items over 5kg and 35x25x12cm)

The default delivery address will be set to your residential address. If you wish to use a different address, please enter it in the remarks column that appears when you click the checkout button.

During checkout, go to "Additional Services" and select one of the following options:

•  Pick Up Service - Standard (for items under 5kg and 35x25x12cm)

• Pick Up Service - XL (for items over 5kg and 35x25x12cm)

The default pick up address will be set to your residential address. If you wish to use a different address, please enter it in the remarks column that appears when you click the checkout button.

The default Delivery Timing is set for 1 day before your Rent Start date, between 2.30PM - 7.30PM. While the default Pick Up Timing is scheduled for 1 day after your Rent End date, between 9.30AM - 1.30PM.

For example, if your rental period is as follows:

• Rent Start: 02 Jan 2025
• Rent End: 09 Jan 2025

In this case, the default delivery will be scheduled for 01 Jan 2025, between 2.30PM - 7.30PM, and the default pick up will be scheduled for 10 Jan 2025, between 9.30AM and 1.30 PM.

The main difference between the Delivery/Pick Up Service - Standard and the Delivery/Pick Up Service - XL lies in the cost and the volumetric and actual weight of your order.

• Delivery/Pick Up Service - Standard (for items under 5kg and dimensions of 35x25x12 cm): $20 per trip
• Delivery/Pick Up Service - XL (for items over 5kg or exceeding 35x25x12 cm): $30 per trip

In essence, if your order can fit on the back of a motorcycle, it qualifies as standard-sized and will cost $20 per trip. However, if your order is oversized and requires a car or van for transport, the cost will be $30 per trip.

A $10.00 surcharge will apply for Delivery or Pick Up Services to / from the following restricted areas:

• Jurong Island
• Tuas Link
• Changi Cargo
• Changi Airport
• Army Camps
• Offshore Islands
• Singapore Prison Quarters
• Airbase sites
• SATS Catering Centre
• Shipyards
• Powergrid
• Lim Chu Kang
• Sentosa Island

Deliveries and Pickups to/from restricted areas like Jurong Island, Tuas Link, and Changi Airport involve additional logistical challenges and security requirements. The $10.00 surcharge helps cover these extra costs to ensure reliable service in these locations.

We offer delivery and pick-up services throughout mainland Singapore. Please be aware that certain restricted areas may incur a surcharge of $10.00 per trip. For details, please see our Delivery/Pick Up Surcharges.

Additionally, we primarily deliver to locations with a unit number. Our team does not deliver to public areas, such as MRT stations, or vague addresses (e.g., "the end of Pasir Ris Park").

No problem, simply get in touch with us and we can add Delivery / Pick Up Service to your order. We can bill you later or deduct the additional fees from your security deposit (if any)

In the event of equipment damage, please inform us promptly. Do not attempt to repair it yourself as unauthorized repairs may void the manufacturer's warranty and may cause even more damage. 

Typically we will keep a deposit of $200 before obtaining a repair quote from our repair partners / service centers. If there is no deposit on your order you may be asked to provide one. If the damage is assessed to cost more than $200, you will be required to top up the difference. In the event that the repair or replacement timeline is too long, during which we are not able to rent out the equipment. You may be charged an inconvenience fee, the amount payable will be assessed on a case by case basis. After the repair is completed, the excess deposit, if any will be refunded.

We will send you an email or WhatsApp summarizing the damage based on our initial assessment. Our team will then send the equipment to be professionally assessed and repaired. This process can typically takes 1-4 weeks depending on the severity of damage. Once the equipment is repaired we will contact you with the cost and arrange payment. Please note that we expect repair bills to be settled promptly by the responsible party. We will not work with your insurance provider to settle claims.

Any major scratch, scuff mark on the glass, impact or water damage to the body or internal mechanisms. Minor scuff marks to the lens barrel, hood, body of the equipment are considered normal wear and tear, not damages. 

In both scenarios, you will be responsible for the new replacement value of the item.

We do not offer any insurance coverage.

If your items have been left in the equipment you have returned, we will contact you as soon as we locate your items. We will hold your items in our "lost and found" for up to 30 days, after which it will be discarded. 

If you forget to your files, let us know immediately. Provided that the storage device has not been formatted, we will be able to upload your files onto our local server where you can download from later. We recommend extending your hire period to allocate additional time for file transfer. 

Please note that we cannot guarantee that we will be able to return your data to you, however we will make every effort to locate and retrieve your data.

On return, the card / drive is inspected and reformatted.

We offer discounts for long term rentals (min. 90 days). Please contact us and we will be happy to work with you.

Need help deciding what to rent? No problem, just give us a call at 69614765 during business hours and our team will be happy to help. You can also reach us via whatsapp, facebook, instagram or email.

We are constantly adding new gear to our inventory, let us know what gear you're looking for and we will place it on our wish list.

If you see a price that looks too high, it’s probably a mistake on our part. Our goal is to make camera equipment rentals affordable for everyone. If you see a price that's abnormally high or different from advertised, please get in touch with us so that we can fix it.

We do not currently offer training on equipment. You may find some great  resources for learning and development online (Youtube,TikTok, product manuals, etc).

Our rental agreement can be viewed here, you will also find it on your order invoice and on the checkout page when placing an order on our webshop.

We at JustRentLah take your safety and security very seriously. We have a verification team that will verify each account and every order. We may reach out to you via call, text or social media from during order confirmation process. Your order may be rejected if we are unable to verify your identity or have reason to suspect that your order is fraudulent.