First Time Renting?

1. Choose your equipment

  • Select your Rent Start and Rent End dates on the Date Picker.
  • Default Order Collection is 1 day before your Rent Start date between 2:30-5:30PM (Sun - Thu) or 2:30-7:30PM (Fri).
  • Default Order Due is 1 day after your Rent End date by 1:00PM (Excluding a 30-minute grace period).
  • Add the equipment you want to rent to your basket.
  • Select either delivery or pick-up service if required. (We will contact you to confirm delivery/pick up details.)
  • Default Delivery Timing is 01 day before your Rent Start date between 2.30-7.30PM. Default Pick Up Timing is 01 day after your Rent End date between 9.30AM-1.30PM 

2. Create an account

  • After clicking the "Checkout" button, create a new account using your email address (Or checkout as guest).
  • Click the confirmation link in the activation email.
  • Complete your booking by making payment. Remember to apply any discount codes.

3. Complete your account

  • For your first rental, please provide your portfolio, website, or social media profiles so that we can get a better picture of you.
  • Some bookings may require a refundable deposit, which depends on the equipment you rent.
  • Once your account is set up, you can proceed to check out your order.

4. Confirmation and payment

  • After receiving your booking / payment, we will review your request within 1-2 business days and send you an invoice via email as confirmation.
  • During the review process, we may request additional information if necessary

5. Collection & returns

  • Your order will be ready for collection at the date and time detailed in your confirmation email. You can also find the collection date and time on the top right of the invoice.
  • When collecting your order, please bring your ID for verification. New customers must also provide proof of residence (an official invoice or bill with your name and current address, dated within the last 90 days).
  • After your rental period, return the equipment before the Return By Date and Time stated in the confirmation email or invoice.
  • Any outstanding deposits will be refunded to the original payment method within 5-10 business days.